AI in ticket routing: How automation ensures faster issue resolution

In the race to meet rising customer expectations, AI is taking the wheel—Zendesk reports that 51 percent of consumers now prefer bots for instant support. Traditional ticket routing is slow, manual, and error-prone, but AI flips the script with intelligent categorization, real-time prioritization, and skill-based routing. For the paper packaging industry, this means faster resolution of B2B service requests, fewer delays in supply chain communication, and better client satisfaction—especially during peak demand like holiday seasons. Bottom line? AI isn’t just smarter support—it’s a competitive edge for packaging companies in a just-in-time world.https://www.londondaily.news/ai-in-ticket-routing-how-automation-ensures-faster-issue-resolution/

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