AI in ticket routing: How automation ensures faster issue resolution

In the race to meet rising customer expectations, AI is taking the wheel—Zendesk reports that 51 percent of consumers now prefer bots for instant support. Traditional ticket routing is slow, manual, and error-prone, but AI flips the script with intelligent categorization, real-time prioritization, and skill-based routing. For the paper packaging industry, this means faster resolution of B2B service requests, fewer delays in supply chain communication, and better client satisfaction—especially during peak demand like holiday seasons. Bottom line? AI isn’t just smarter support—it’s a competitive edge for packaging companies in a just-in-time world.https://www.londondaily.news/ai-in-ticket-routing-how-automation-ensures-faster-issue-resolution/

Comments

Post a Comment

Popular posts from this blog

The Middle East Has Entered the AI Group Chat

In a high-stakes summit on May 14, 2025, Donald Trump and Saudi Crown Prince Mohammed bin Salman met in Riyadh, flanked by billionaire tech moguls and fighter jets, to ink AI-driven deals aimed at reshaping global power dynamics—but what does this mean for paper packaging? Here’s the twist: as AI investments surge, expect smart packaging to explode, especially in logistics and supply chain visibility. With AI now a geopolitical bargaining chip, paper-based packaging firms must pivot fast—think embedded sensors, traceability, and data-driven design. The future of packaging just got an AI upgrade, and it’s unfolding fast.https://www.wired.com/story/trump-middle-east-artificial-intelligence-investments/
Read more

US-Saudi $142 Billion Defense Deal Sparks Questions, Few Answers

Here’s your 30-second podcast script: Buckle up, packaging pros—Trump just announced a $142 billion defense deal with Saudi Arabia, but here’s the twist: their entire defense budget is only $78 billion. Experts say much of the deal may repackage old agreements, making it more political theater than procurement. But here’s the hidden impact—if Saudi Arabia stretches its budget for defense, it could delay infrastructure and consumer investments, dampening demand for imported goods and the paper packaging they require. For converters and exporters, that’s a signal to watch Middle East logistics closely.https://www.bloomberg.com/news/articles/2025-05-15/us-saudi-142-billion-defense-deal-sparks-questions-few-answers
Read more

Student Busts Teacher Using AI, Demands Tuition Refund

Here’s a twist in the AI tale—at Northeastern University, student Ella Stapleton was shocked to find her professor using ChatGPT to design lessons, even though the syllabus banned students from doing the same. She demanded an $8000 refund, arguing she paid for human instruction, not AI-generated content. While the school denied her request, the story highlights a growing trend: educators secretly relying on AI while penalizing students for it. So what’s the ripple effect for the paper packaging industry? Expect a surge in AI-driven curriculum design in packaging engineering programs—faster content creation, yes, but also a risk of homogenized thinking. Smart companies should push for partnerships with universities to ensure real-world challenges stay at the core of education.https://www.newser.com/story/368767/college-student-busts-teacher-using-ai-demands-refund.html
Read more