Amazon’s new Nova Sonic foundation model understands not just what you say—but how you say it

Amazon just dropped Nova Sonic, a game-changing voice AI model that merges speech recognition and generation into one seamless system—no more stitching together multiple tools. Why does this matter? Because it finally gets tone, pace, and emotion right, making AI conversations feel human. For the paper packaging industry, this means smarter, more empathetic customer service bots that can handle order changes, sustainability inquiries, and delivery updates with emotional intelligence. Imagine a virtual agent that not only hears a frustrated customer—but responds with calm, helpful empathy. That’s not just automation, that’s brand loyalty at scale.https://www.aboutamazon.com/news/innovation-at-amazon/nova-sonic-voice-speech-foundation-model

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