Teach AI to Work Like a Member of Your Team

Big news from the AI frontlines—a Fortune 500 retailer rolled out a generic large language model to help its contracts team, but it flopped until they mapped out their actual workflow. Why does this matter for paper packaging? Because AI isn’t plug-and-play—especially in industries like ours where procurement, compliance, and specs are deeply nuanced. The insight? Paper packaging firms eyeing AI for supply chain or vendor contract automation must first digitize their tribal knowledge. Without contextual tuning, even the smartest AI is just a blunt tool.https://hbr.org/2025/04/teach-ai-to-work-like-a-member-of-your-team

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