Vodafone taps ServiceNow's AI platform to transform business customer support

Vodafone Business and ServiceNow just inked a five-year deal to supercharge business customer service with AI, machine learning, and agentic AI! Their new platform offers a single view of networks and apps, promising faster, smarter support for companies worldwide. Here is the packaging industry twist: as paper-based packaging companies digitize supply chains and track sustainability metrics, Vodafone’s AI-driven service management could be a game-changer, enabling real-time monitoring of logistics, fiber sourcing, and compliance reporting. In short, smarter networks mean smarter packaging operations in a fiercely competitive, eco-conscious world!https://www.capacitymedia.com/article/vodafone-taps-servicenows-ai-platform-to-transform-business-customer-support

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